At Treatment Range Hospitals, we are committed to protecting the privacy, confidentiality, and security of the personal and health information of our patients, website visitors, and service users. This Privacy Policy outlines how we collect, use, store, and disclose your information in compliance with applicable data protection laws, including the Information Technology Act, 2000 (India) and other relevant healthcare regulations.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, age, gender, address, contact number, email, etc.
- Medical Information: Medical history, diagnostic reports, prescriptions, consultation records, treatment plans, etc.
- Financial Information: Insurance details, payment method, transaction history.
- Digital Information: IP address, device information, cookies, and browsing behavior on our website or mobile apps.
2. How We Collect Information
We collect data through the following means:
- Patient registration and consultation forms (online or offline)
- Medical records during treatment and follow-up
- Online appointment bookings and chat features
- Website forms and feedback submissions
- Payment portals and insurance processing
3. Use of Your Information
Your information is used to:
- Deliver safe and personalized medical care
- Maintain accurate medical records
- Facilitate diagnostics, treatments, and follow-ups
- Process insurance claims and billing
- Improve patient experience and hospital services
- Respond to queries or service requests
- Comply with legal and regulatory obligations
4. Sharing of Information
We do not sell or rent your information. However, we may share your information with:
- Authorized medical staff and specialists for your treatment
- Diagnostic centers, pharmacies, or labs for test/sample processing
- Insurance providers for claim processing
- Government authorities or regulators when legally required
5. Data Protection & Security
We take data security seriously and have implemented:
- Secure servers and encrypted storage systems
- Role-based access control for staff
- Periodic audits and compliance checks
- SSL encryption for all online data transfers
Despite our best efforts, no digital system is completely secure. We encourage you to safeguard your information as well (e.g., secure your login credentials).
6. Your Rights
You have the right to:
- Access and review your personal data and health records
- Request correction of incorrect or outdated data
- Withdraw consent (subject to legal and medical obligations)
- Request deletion of data (where applicable)
- File a complaint with a regulatory authority
To exercise any of the above rights, please contact us at [Insert Contact Email or Phone Number].
7. Cookies & Tracking
Our website may use cookies to enhance user experience. You can adjust your browser settings to manage cookie preferences.
8. Third-party Links
Our website or communication may contain links to external websites. We are not responsible for the privacy practices or content of those sites.
9. Children’s Privacy
We do not knowingly collect personal data from individuals under the age of 18 without parental or guardian consent.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will be available on our website with the date of revision.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact:
Treatment Range Hospitals
Kukatpally, Hyderabad – 500072
Email: info@treatmentrangehospitals.com
Phone: +91 988 819 3331